Shipping Policy

Shipping Policy

Effective Date: August 14, 2025

 Free Shipping

At Next Gen Man Cave, all orders ship FREE within the United States. Shipping costs are already included in the product price — there are no extra fees at checkout.

 Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed before 3:00 PM EST are processed the same day.

  • Orders placed on weekends or holidays will be processed the next business day.

 Estimated Delivery Time

  • Standard Shipping: 3–5 business days

  • Expedited shipping is not currently offered.

Note: Delivery times are estimates and may vary due to factors outside our control, such as weather, carrier delays, or holiday demand.

 Shipping Methods & Tracking

We ship using trusted carriers such as USPS, UPS, and FedEx.
Once your order ships, you will receive an email with:

  • Tracking number

  • Carrier name

  • Link to track your shipment

 Delivery Issues

Delayed or Lost Packages:
If your package is delayed or lost, contact us at nextgenmancave@nextgenmancave.com or (270) 302-1602.
If tracking shows "Delivered" but you haven’t received your order:

  • Verify your shipping address

  • Check with neighbors or building management

  • Contact us for assistance

Damaged Packages:

  • Take photos of the packaging and items

  • Contact us within 7 days of delivery

  • We will arrange a replacement or refund

 Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional charges may apply).

 Returns & Refunds

Please refer to our Return and Refund Policy for details on returns, exchanges, and refunds.

 Contact Us

We’re here to help with any shipping or delivery questions.

Customer Service Hours:
Monday–Friday, 8:00 AM – 5:00 PM EST

How to Reach Us: